Alerts

What are the different functions of ‘alerts’, ‘private notes’ and ‘incidents’ tabs?
ANSWER: Incidents have all important happenings. Serious risks are also added as alerts.

1. Alerts are special warnings about a dog’s health such as drug reactions or behavior such as tendency to bite people or other dogs, escapes, severe phobias, etc. Usually if a dog has a serious behavioral incident that should be a special warning.

2. Private notes were created to provide a way to store comments and observations on dogs owned by others. Many organizations also use private notes for dogs they own.

3. Incidents record a wide variety of events that are coded with details and people involved. Incidents and private notes are stored in the same table and regardless of where entered, they are visible in either tab. Therefore, incidents replace private notes within a particular form. You don’t need both private notes and incidents.

Below are details on Alerts. Please see the articles for Private Notes and Incidents for more details on those functions.

Alerts are special warnings about a dog’s health such as drug reactions or behavior such as tendency to bite people or other dogs, escapes, severe phobias, etc. Usually if a dog has a serious behavioral incident that should be a special warning.

Alerts can be a great resource to alert staff & volunteers to all medical, behavioral, or other red flags for various issues that don’t necessarily fall under the dog’s medical or behaviors.

To begin, follow steps on searching / selecting the dog with which you would like to add/edit their file.

Once selected, follow these steps…

1.Select the [Show Details] icon to the left of the dog’s name.

2. Select the tab for [Alerts]

 

3. Click [Add new]

4. A pop-up window will appear where you will enter/select the following:

4.a. Enter [Date]

4.b. Enter [Alert Category] – Choices in the drop-down menu are Behavioral, Email, Text, or Red Flag.

4.c. Enter [Alert Type] – Depending on the Category you chose, you will then have specific options to select in the this drop-down.

• Behavioral – Car Sick, Cat Socialization, Caution When Handling, Red Flag
• Email, Text, Red Flag –
• Medical – Allergy to Drug, Avoid Certain Food

4.d. Enter [Notes] – this field is not required to enter anything, but it is a place you can provide any additional information you have regarding the alert here

4.e. Enter [Who Created?] – select a person or organization that created the alert, if not already in the system; you will need to select [Add new] and add them at this point.

5. Click [Save] at bottom of page.

6. Once saved, your alerts will appear in a list (below the [Add new] button) in this tab.

As well a ‘Bell’ Icon will appear under the category, either Behavior or Medical of which it was entered. The number in brackets indicates how many alerts.

7.  To view an alert, you can either click on the tab [Alerts] to show them in the list OR click on the [Alert] Bell icon. 

8. It is possible to Delete, Edit, or add attachments to an Alert.

8.a. To edit an Alert, click on the main [Alert] tab, and click on the blue square to the left in the row of the alert you wish to edit. To [view record] / view the alert, without the option to edit, you can select the [View Record] icon (the magnifying glass).

8.b. To Delete an Alert, click on the empty box to the left of the Alert row you wish to delete. This will activate the [Delete] button, click on [Delete] and confirm you wish to delete by clicking [OK]. Or you can click on the [Alert] Icon (bell), find the [Alert] you wish to delete. And select [Delete Alert] at the bottom of the page. Confirm you wish to delete as above.

   OR  

 

8.c. To add an attachment to an [Alert], Select [Activity Attachments], Select [Add new] or [Inline Add], when the menu appears – Enter Type*, Date*, Description*, and click the [Add files] button. This will prompt you to upload your pdf, or photo. Once uploaded, click [Save].